Enterprise data can be a rich source of information to derive useful business insights. Often, much of this data lies outside structured enterprise systems and is textual data contained in external information systems. This includes –

Email – customer email, internal communication
Customer surveys or feedback forms
Product/organization reviews

Business Advantages –

  • Strong proposition from text mining for customer satisfaction and business process improvement
  • Customization for usability and accuracy
  • Continuous product support and updates
  • Evolving product

URL: http://www.textalysis.com/

Please click here to read more about it.